SEPCO is concerned to work with interested parties in order to achieve mutual benefits and common goals so as to improve the relationship effectively and efficiently by meeting your expectations and needs to ensure flexible interference between common operations. In order to measure your satisfaction and consider your suggestions and opinions, we furnish this survey in the belief that dealing with partners is a key factor in achieving the company's goals. We kindly ask you to complete this survey accurately and objectively and send it back within one week thru one of the following channels: 1.SEPCO Fax: 09626550650. 2.SEPCO Email: Samra@SEPCO.com.jo Noting that all data will be treated seriously and confidentially
Company's Information
Company Sector
Common Strategic Objectives
. The overall impression
Accessibility
There is easy access to the company location.
There is easy access to the concerned employee
There are several channels through which to inquire about the information (website, phone, in person, e-mail ..)
Contact
The Company provides a website contains the required information
The Company has a clear mechanism to deal with its partners and understand their needs and requirements
There is coordination for achieving the common goals
The company involves its partners when procedures that affect their works are originated or amended
The company respond to messages and inquiries received from you quickly and at timely
The company addresses your suggestions and complaints
Means of communication used are effective and sufficient
There is diversity in the mechanics of communication with the partners (e-mail, phone, fax, text messages ...)
Which of these communication mechanics are suitable (e-mail, phone, fax, text messages ...)
Flexibility
There is a continuous improvement by the company leaders in terms of simplification of procedures and quick response to suggestions and needs
The Company is developing new procedures in response to the suggestions and needs of partners
Transparency
Ease of access to information
Website is continuously updated with new information
The extent of the behavior and competence of the employees, their knowledge, their ability to perform, and their good behaviour
Transparency of Decisions
Partners are being involved in decisions taken by company leaders
Decisions which are taken by the company and related to partners are transparent