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About company
Samra Electric Power Company, a private shareholding company, established by the Government of the Hashemite Kingdom
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Partnership Satisfaction Survey
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Partnership Satisfaction Survey
SEPCO is concerned to work with interested parties in order to achieve mutual benefits and common goals so as to improve the relationship effectively and efficiently by meeting your expectations and needs to ensure flexible interference between common operations. In order to measure your satisfaction and consider your suggestions and opinions, we furnish this survey in the belief that dealing with partners is a key factor in achieving the company's goals. We kindly ask you to complete this survey accurately and objectively and send it back within one week thru one of the following channels: 1.SEPCO Fax: 09626550650. 2.SEPCO Email: Samra@SEPCO.com.jo Noting that all data will be treated seriously and confidentially
Company's Information
Company's Name:
Responsible person’s name and his job title:
Contact Information ( Telephone No., email):
Company Sector
Government
Private
Common Strategic Objectives
Achieve estimated annual operating profit
Meet stakeholders needs by using conventional and renewable energy resources to generate electricity in accordance with mutual agreements
Improve corporate performance to obtain and maintain national & international awards and recognition.
Improve Human recourses performance in accordance with establishing creative and innovative work environment
What are your needs required to be achieved by SEPCO?
Please add any comments or suggestions to develop our business, improve services and to achieve satisfaction:
. The overall impression
Accessibility
There is easy access to the company location.
excellent
very good
good
acceptable
weak
There is easy access to the concerned employee
excellent
very good
good
acceptable
weak
There are several channels through which to inquire about the information (website, phone, in person, e-mail ..)
excellent
very good
good
acceptable
weak
Contact
The Company provides a website contains the required information
excellent
very good
good
acceptable
weak
The Company has a clear mechanism to deal with its partners and understand their needs and requirements
excellent
very good
good
acceptable
weak
There is coordination for achieving the common goals
excellent
very good
good
acceptable
weak
The company involves its partners when procedures that affect their works are originated or amended
excellent
very good
good
acceptable
weak
The company respond to messages and inquiries received from you quickly and at timely
excellent
very good
good
acceptable
weak
The company addresses your suggestions and complaints
excellent
very good
good
acceptable
weak
Means of communication used are effective and sufficient
excellent
very good
good
acceptable
weak
There is diversity in the mechanics of communication with the partners (e-mail, phone, fax, text messages ...)
excellent
very good
good
acceptable
weak
Which of these communication mechanics are suitable (e-mail, phone, fax, text messages ...)
Email
Phone
Fax
SMS
Other
Flexibility
There is a continuous improvement by the company leaders in terms of simplification of procedures and quick response to suggestions and needs
excellent
very good
good
acceptable
weak
The Company is developing new procedures in response to the suggestions and needs of partners
excellent
very good
good
acceptable
weak
Transparency
Ease of access to information
Website is continuously updated with new information
excellent
very good
good
acceptable
weak
The extent of the behavior and competence of the employees, their knowledge, their ability to perform, and their good behaviour
excellent
very good
good
acceptable
weak
Transparency of Decisions
Partners are being involved in decisions taken by company leaders
excellent
very good
good
acceptable
weak
Decisions which are taken by the company and related to partners are transparent
excellent
very good
good
acceptable
weak