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Samra Electric Power Company, a private shareholding company, established by the Government of the Hashemite Kingdom
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Customer satisfaction survey
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Customer satisfaction survey
In the interest of the Samra Electricity Generating Company of the importance of managing the relationship with the customer to achieve mutual benefit and common goals and with the aim of improvement and development in order to achieve your needs and expectations, we kindly ask for your cooperation and kindly by filling out this questionnaire accurately and objectively, hoping through it that we will rise to a better level that meets your requests to the fullest, knowing that all The data received will be treated seriously and confidentially.
Information about the concerned party/the National Electricity Company
Company Name
The name of the person filling out the questionnaire
Job title
Contact method (phone number, email)
Liaison/dealer in SEPCO:
Information about the concerned party/the National Electricity Company
Are you aware of the vision, mission and objectives of SEPCO?
Yes
No
Does SEPCO respond to your needs?
always
mostly
sometimes
Scarcely
never
Is there a commitment to the services provided and their completion on time?
always
mostly
sometimes
Scarcely
never
The extent of the behavior and competence of the employees, their knowledge, their ability to perform and their good behaviour?
excellent
very good
good
acceptable
weak
How fast and easy is it to get information?
excellent
very good
good
acceptable
weak
Does the company handle suggestions and complaints submitted by you transparently and effectively?
always
mostly
sometimes
Scarcely
never
Does the company have the ability to act in the face of emergency conditions and meet the loads?
always
mostly
sometims
Scarcely
never
Does the company respond to developments during work?
always
mostly
sometims
Scarcely
never
In general, how do you evaluate the effectiveness of the means of communication used by the company?
excellent
very good
good
acceptable
weak
Which of the communication mechanisms (e-mail, phone, fax, text messages) do you find appropriate?
Does the company respond to the correspondence and inquiries received from you with the appropriate speed and time?
always
mostly
sometimes
scarcely
never
To what extent is the company committed to the requirements of public safety and the environment in its locations, and to reduce risks?
expellant
vary good
good
acceptable
weak
Do you find there is cooperation from the work team to serve you fully and in a timely manner?
always
mostly
sometimes
Scarcely
never
The extent of development and improvement in the company's operations and mechanisms of dealing with you?
excellent
very good
good
acceptable
weak
Please specify the needs and requirements to be met by the company
Please add any comments or suggestions to develop our work and achieve your satisfaction