In the interest of the Samra Electricity Generating Company of the importance of managing the relationship with the customer to achieve mutual benefit and common goals and with the aim of improvement and development in order to achieve your needs and expectations, we kindly ask for your cooperation and kindly by filling out this questionnaire accurately and objectively, hoping through it that we will rise to a better level that meets your requests to the fullest, knowing that all The data received will be treated seriously and confidentially.
Information about the concerned party/the National Electricity Company
Information about the concerned party/the National Electricity Company
Are you aware of the vision, mission and objectives of SEPCO?
Does SEPCO respond to your needs?
Is there a commitment to the services provided and their completion on time?
The extent of the behavior and competence of the employees, their knowledge, their ability to perform and their good behaviour?
How fast and easy is it to get information?
Does the company handle suggestions and complaints submitted by you transparently and effectively?
Does the company have the ability to act in the face of emergency conditions and meet the loads?
Does the company respond to developments during work?
In general, how do you evaluate the effectiveness of the means of communication used by the company?
Does the company respond to the correspondence and inquiries received from you with the appropriate speed and time?
To what extent is the company committed to the requirements of public safety and the environment in its locations, and to reduce risks?
Do you find there is cooperation from the work team to serve you fully and in a timely manner?
The extent of development and improvement in the company's operations and mechanisms of dealing with you?